All Domestic US returns are accepted if shipped within 14 days of receiving your order for a refund, excluding final sale items. Items returned after 14 days are eligible for return for store credit only. Exchanges and returns for store credit are accepted up to 45 days after receiving your package. International returns are accepted for refund within 30 days of receiving your order.
All orders are processed and shipped within 24 hours of purchase, with the exception of weekends. All orders placed after 11 AM on Friday morning will be shipped the following Monday morning. We are located in Arcata, California.
Domestic Shipping within the US
We offer free USPS First Class Shipping for domestic orders above $100.
For USPS First Class Shipping, please allow up to 5-7 days for delivery. Please note that only USPS Priority Mail Express has a guaranteed delivery window by the post office otherwise you will receive a refund for the shipping costs paid. All other shipping options, including USPS Priority Mail Two Day, are not eligible for a refund on shipping from USPS if not delivered within the expected time frame.
For international orders, we offer USPS First Class International Shipping. This shipping option does not offer extensive tracking outside of the US and can take anywhere between 10-30 days for delivery. This shipping option also does not come with any kind of insurance.
We also offer DHL Express International Shipping. This shipping option comes with insurance, international tracking, and usually takes around 3 days for delivery.
Customs charges are at the expense of the customer. The Gilded Unicorn is not liable for any customs charges or orders returned for unpaid customs. For orders not claimed at customs and sent back, The Gilded Unicorn will not refund the shipping charges.
Items purchased during a promotional sale are eligible for return for store credit only. Items listed in the sale section on the site are FINAL sale and are not eligible for any kind of return.
The Gilded Unicorn is not liable for lost or stolen packages. If the package is confirmed as “delivered” via tracking, then neither the carrier service nor The Gilded Unicorn is liable. If the package is lost and does not show it was delivered via tracking, then a claim may be filed with the carrier. Please contact your local post office to file a claim.
We want you to be completely satisfied with your order and will work hard to remedy the situation to the best of our abilities. VINTAGE JEWELRY is fragile by nature and should be worn with care. The Gilded Unicorn is not liable for broken vintage jewelry.
If you received your order with defective jewelry please email us here and we will issue you a return label. Once the jewelry is returned, you will have the option to have a non-defective piece sent, issue a store credit, or receive a full refund.